Additional Information and Future Plans

Additional Information

  • Our staff receive regular training including Disability Awareness Training and the Visit Scotland Accessible Tourism Customer Service Training.
  • Front-of-house staff and duty managers are trained by Epilepsy Scotland to recognise the signs of someone experiencing a seizure and to assist someone who is or has experienced a seizure. We have a soft floor mat available if anyone needs to lie down quickly. This training will be repeated on an annual basis.

  • We have foot stools available for visitors needing them for use in the Theatre, Cinema or any other event space.
  • A venue map of CCA is available in the foyer. A PDF version is available online: cca-glasgow.com/about-cca/cca-venue-map
  • We have a set of evacuation procedures. In the case of an evacuation, staff will provide instructions and discuss the evacuation options available.
  • A large print version of the CCA brochure is available at box office and large print menus are available in Saramago and at box office.
  • We welcome trained assistance dogs. A water bowl is available on request. Non-working dogs are only permitted in the Terrace Bar and main foyer. Guide dogs are allowed throughout the building, with their owner.
  • We offer informal introductions and tours to blind and partially-sighted visitors. For details, please email boxoffice@cca-glasgow.com in advance
  • There are high-contrast (white text on a black background) directional signs in the foyer, stairwells, lift guide, room entrances and doors.
  • There are various power points in the foyer which (availability permitting) can be used to charge mobility scooters.
  • Duty Managers have first aid training, please ask for assistance if required.

Future Plans

  • We are continually working to make improvements to our accessibility.
  • Nosing will be installed on our stairs.
  • We are hoping to improve the doors, particularly in the second floor corridor and main entrance, and hope to also install a hearing loop in the Theatre.
  • We're open to feedback and welcome ideas on how we can improve. Please email boxoffice@cca-glasgow.com with comments.