Reopening CCA - Answering your Questions
CCA doorway at Sauchiehall Street
We are excited to welcome you back to CCA or invite you inside if you’ve never visited. We understand that this is a worrying time for everyone, and we want to reassure you of the precautions we are taking, and how you can help us open safely for everyone.
Below are some answers to questions you might have about visiting us at the moment:
When is CCA open to the public?
Our current opening hours are:
We will regularly review these hours, in line with Government advice, and share any changes via our website, social media, email newsletters and via signage around the building.
Can I visit the cafe and shops?
Welcome Home is open Tue - Sat, 11am - 6pm.
Aye-Aye Books is open Thursday, Friday & Saturday, 11am-6pm.
Cafe Bar: Tue-Sat, 11am-12midnight
Terrace Bar: Wed-Fri, 5pm-12midnight, Sat, 1pm-12midnight
Food served: Tue-Sat, 12noon-8.30pm
Please call 0141 352 4920 to book at Saramago.
Can I see an exhibition?
Our current exhibition, Christian Noelle Charles' REFLECTIVE JESTER: IT'S JUST A FEELING, is open from Friday 17 September - Saturday 16 October, Tue-Sat, 11am-6pm.
Our current Intermedia exhibition is Hyojun Hyun and Rodrigo Red Sandoval, Scattered Sights which will run from Fri 24 September - Sat 23 October, Tue-Sat, 11am-6pm.
There is no need to book in advance, but we have reduced capacities in the gallery spaces so there may be a short wait during busy times.
Will I need to wear a face covering in the building?
Yes please, unless you are exempt. If you need a face covering, we have masks available at our box office for a suggested £1 donation. CCA, cafe and shop staff will also be wearing face coverings in public areas and when moving around the building. If you are eating and drinking in the cafe, please put your mask on when entering, leaving and using the toilets.
Will there be hand sanitiser available?
Yes, we have located hand sanitiser at the entrance in the foyer as you enter and at clearly signed sites throughout the building. Some of these stations are foot-operated pumps, but there are also accessible low-level sanitiser stations. We encourage you to use these as much as you can.
Will I have to leave contact details for contact tracing?
At point of booking an event or reserving a table, or if you enter the building without advance booking, we will record your contact details to facilitate the Test and Protect scheme, in line with Scottish Government guidance. This means that you will be contacted if anyone who has visited CCA on the same day tests positive for Covid-19. We will erase all data recorded within 21 days, in line with the Scottish Government’s track and trace policy.
Is there anything else I need to do?
We would invite all visitors to observe two metre distancing where possible. Please exercise caution when entering or exiting rooms, and give other visitors space and time to move through the passageways. We have installed floor markings and signage to help you keep your distance. Please catch coughs and sneezes in a tissue and dispose of any tissues into the bin then wash or sanitise hands immediately. Please note that some people may find Covid-19 safety measures more difficult to adhere to, including those with sight loss, autism, learning disabilities, dementia, or other communication or mobility needs.
Are your toilets going to be open?
Our toilets will be open and available for people visiting the building. We have reduced the capacity in some of the toilets in order to maintain social distancing and we have introduced additional regular cleaning throughout the day.
Can I use the lift?
Our lift is available for those who need to use it. We encourage those who do not need to use the lift to take the stairs instead. The lift should only be used by one household group or social bubble at a time, or one visitor with access requirements and their companion. If the lift is used the buttons and handrail should be cleaned after use with the wipes provided and hands should be sanitised before entering.
Is CCA dog-friendly?
Working dogs or assistance dogs are allowed in all spaces of the building with their owner.
Pet dogs are allowed in the terrace bar and entrance foyer, on a lead, with their owner. If the dog is agitated or barking excessively, the staff reserve the right to ask people with a dog to leave at any time. Pet dogs are not allowed in any other public spaces in the venue.
Will CCA be available for venue hire?
We are opening in very careful stages, and we are talking to our regular events and programme partners about how to bring their activities back to the building. It will take at least several months for us to be able to develop a full and safe programme of activity, and invite new partners to book events. In the meantime, you can contact members of the team to express interest: for venue and room hire, email Arlene on email@example.com and for Open Source Programme, please email Annie on firstname.lastname@example.org.
What happens if a staff member working at CCA becomes ill with Coronavirus?
To reduce risk, we are minimising the number of people who are working in the building, staff will have their temperature checked on entering the building and many of the team will continue to work from home. If a member of staff is suspected of contracting Covid-19, team members who have come into contact with that colleague will self-isolate for 14 days and we will instigate Test and Protect procedures to contact visitors who may have come into contact with them.
What should I do if I experience Coronavirus symptoms?
Please do not visit if you have had any symptoms of Coronavirus within the last 7 days, or if you have had contact in the last 14 days with anybody who has subsequently developed symptoms of Coronavirus. You should stay at home, self-isolate and request a Covid-19 test, in line with Scottish Government guidelines.
How long will these measures be in place?
The current measures we have put in place are in line with Scottish Government guidelines and legislation, and allow us to accommodate and protect our staff, tenants and visitors. We will review our approach regularly, and respond to advice from the Scottish Government as it changes.
My question isn’t answered here, can I speak to someone?
If you haven’t been able to find the answer to your question here, please email us on email@example.com or or phone us ahead of your visit on 0141 352 4900. If you have feedback for us following a visit, please use the same email address and phone number.